Why is customer service so important to us?

We are a small business who value all our customers as individuals and many return time and time again. Each order has specific requirements and we try to understand the requirements of every individual, every customer is different.

When you place your order with us you will receive a personal reply by email explaining how we calculate the lens powers and when the order will be despatched. We welcome enquiries and usually try to get back to you on the day the order is placed or if not the next day.

Our main aim is to provide a reliable personal friendly service which you can see by taking a look at our testimonials page.

We encourage and welcome feedback as we are always pleased to know how our customers are getting on with their goggles and how they are doing in their various competitions or swimming lessons. We recently received the following email from a customer;

“At 57 years old and wearing glasses all my life the pool or the seaside had always been a blurred experience for me. Even wearing plain goggles underwater left me with a blurred underwater view. I had known that prescription goggles had existed but wrongly assumed that they would be outrageously expensive.

A friend recommended these to me and I was astounded to see that they were so affordable and purchased some.

I now live by the sea on a small Greek island and these prescription goggles have entirely changed my bathing experience. The change takes place before even getting into the sea! To be able to walk down to the waters edge and still see the world around me is in itself a new experience to me! I am incredibly impressed with the optical quality of the lenses, made to half dioptre accuracy, they are more than adequate for purpose. I can read the signs on hotels and cafes now where before I would not have been able to see the signs were there! I would honestly say these have been one of the best purchases I have ever made.”

Your business is important to us, we go out of our way to help and we endeavour to provide a service that is ‘second to none’.